1. Describe your symptoms
In plain English — no medical jargon needed. Tell us what’s happening for yourself, your child, an older adult, or during pregnancy.
Should You Go to A&E? Get Instant AI Guidance.
When something feels wrong, the last thing you need is a 45-minute wait on hold. Calm or Call uses NHS-aligned logic to help you make the right call — fast, free, and completely anonymous.
No sign-up required Takes less than 60 seconds 100% anonymous
Our logic is designed to align with NHS England and NICE clinical pathways.
Confused about where to go? Read our A&E vs GP Comparison Guide.
Call 999 Immediately If You Notice Any of These Signs
Do not wait — call 999 or go to A&E straight away for:
- Chest pain, especially with pain spreading to the arm or jaw
- Difficulty breathing or sudden severe shortness of breath
- Signs of stroke — Face drooping, Arm weakness, Speech difficulty (FAST test)
- Severe allergic reaction (anaphylaxis) — swelling of throat, lips, or tongue
- Loss of consciousness or unresponsiveness
- Severe bleeding that will not stop
- Suspected overdose or poisoning
- Seizure in someone who has never had one before
How Calm or Call Works
2. Our AI analyses
Aligned with NICE clinical guidelines and NHS triage protocols to help you assess whether the situation sounds urgent or manageable at home.
3. You get a clear answer
A&E, 111, GP, or home care — with the reason why. No waiting on hold. No guessing. Takes less than 60 seconds.
We know it’s stressful when something feels wrong. That’s why we built this to be calmer than a waiting room and faster than being on hold.
When the Tool Says “Stay Calm” — What to Do at Home
Not every symptom needs a trip to A&E. Common manageable conditions:
- Mild fever in adults — Rest, fluids, and paracetamol per NHS guidance. Monitor temperature every few hours.
- Sore throat — Gargling with warm salt water, throat lozenges, and monitoring for 48 hours. See a GP if it worsens.
- Minor cuts — Clean thoroughly with running water, apply a plaster, and watch for signs of infection (redness, swelling, warmth).
- Child fever (over 1 year, under 39°C) — Paracetamol or ibuprofen at correct dose, plenty of fluids, cool room. Call 111 if you’re unsure.
General guidance only. Always use your judgement — call NHS 111 if you are concerned.
Who Calm or Call is For
New mumsBabies & toddlers
For new mums
When your baby has a fever, rash, or just “doesn’t seem right”, Calm or Call helps you decide whether to watch and wait, call 111, or head to A&E.
PregnancyMaternity
For pregnancy
Spotting, unusual pain, or reduced baby movements can be frightening. Calm or Call guides you through key questions and helps you decide whether to contact your midwife, maternity unit, or call 999.
Older adultsCarers
For seniors & carers
Chest discomfort, sudden confusion, or falls — the app helps you decide when to call 111, seek a same-day GP emergency appointment, or go straight to A&E.
Clinical Verification
Content Strategy
Our triage logic and health guides are strictly mapped against NHS England and NICE clinical pathways to ensure accuracy and safety.
Important: Calm or Call does not provide a medical diagnosis and does not replace a GP, nurse, NHS 111, or emergency services. It is an informational guide to help you organise your symptoms and decide what to do next.
If you feel you or someone else may be in immediate danger, call 999 right away. Do not wait for or rely on any app or online tool.
Common Questions
Is this the same as calling NHS 111?
No — Calm or Call is an AI-powered first step to help you assess urgency before calling 111 or heading to A&E. It does not replace NHS services.
What counts as a medical emergency in the UK?
A medical emergency is any immediately life-threatening situation: suspected heart attack, stroke (FAST), severe breathing difficulty, loss of consciousness, severe allergic reaction, uncontrolled bleeding, or suspected overdose. In all these cases, call 999 immediately.
Is 111 free to call from a mobile?
Yes. NHS 111 is completely free to call from both landlines and mobile phones, 24 hours a day, 7 days a week.
Can I check my symptoms online instead of calling 111?
Yes — that’s exactly what Calm or Call is for. It’s a free NHS-aligned symptoms checker UK residents can use online to assess urgency in under 60 seconds, without waiting on hold.
When should children go to A&E?
Take a child to A&E or call 999 immediately if they: are under 3 months with a temperature above 38°C, have a febrile seizure, have difficulty breathing, have a non-blanching rash, or are unresponsive. For less urgent concerns, call NHS 111.
Is my data stored or shared?
No. We do not store your symptom data, link it to your identity, or use it to train AI models. Your session is completely anonymous.
Is this free?
Yes. Calm or Call is completely free to use, with no registration required.
Who built this?
Calm or Call was developed with reference to NHS England and NICE clinical guidelines. Our triage logic is strictly mapped against NHS clinical pathways to ensure accuracy and safety. See the Clinical Verification section above.