Terms of Service – Calm or Call (UK)
Last Updated: April 2026Welcome to Calm or Call. By accessing or using our website and AI triage tool, you agree to comply with and be bound by the following Terms of Service. Please read them carefully.
⚠️ 1. Critical Emergency Disclaimer
DO NOT USE THIS SERVICE FOR MEDICAL EMERGENCIES.
If you believe you are experiencing a life-threatening emergency — including but not limited to severe chest pain, difficulty breathing, suspected stroke, heavy bleeding, or loss of consciousness — STOP immediately and call 999 or your local emergency services.
2. Not Medical Advice or Diagnosis
Calm or Call is an informational decision-support tool, NOT a medical provider.
- No Diagnosis: The results provided by our AI are for informational and educational purposes only. They do not constitute a clinical diagnosis, medical advice, or a treatment plan.
- No Doctor-Patient Relationship: Your use of this website does not create a doctor-patient or healthcare provider-patient relationship.
- Consult a Professional: Always seek the advice of your GP, 111 service, or another qualified healthcare provider with any questions regarding a medical condition.
3. Nature of the Service
Our AI triage logic is designed to align with publicly available UK clinical pathways (such as NHS England and NICE guidelines). However:
- No Guarantee of Accuracy: We do not guarantee that the information provided is 100% accurate, complete, or up-to-date, as medical guidelines frequently change.
- Individual Variation: AI cannot account for your full medical history, pre-existing conditions, or subtle physical symptoms that a human clinician would detect.
4. Limitation of Liability
To the maximum extent permitted by English law, Calm or Call (and its owners/operators) shall not be liable for any direct, indirect, incidental, or consequential damages resulting from:
- Your use or inability to use the tool.
- Any decision made or action taken by you in reliance on the information provided by the tool.
- Any delay in seeking professional medical help based on the tool’s output.
You agree that you use this tool entirely at your own risk.
5. Data Privacy & Anonymity
We value your privacy.
- Our tool is designed to be used anonymously.
- We do not intentionally collect “Personally Identifiable Information” (PII) or link symptom inputs to your real-world identity.
- Please review our Privacy Policy for details on how we handle non-identifiable data.
6. User Responsibilities
By using this tool, you represent that:
- You are at least 18 years of age (or have parental consent).
- You understand that the tool is a secondary resource and should never override the advice of a human medical professional.
- You will not use the tool to harass, cause harm, or input fraudulent data.
7. Intellectual Property
All content, code, and logic on calmorcall.com are the property of Calm or Call. You may not copy, reverse-engineer, or redistribute our AI triage logic without express written permission.
8. Changes to Terms
We reserve the right to modify these terms at any time. Your continued use of the site after changes are posted constitutes your acceptance of the new terms.
9. Governing Law
These terms are governed by and construed in accordance with the laws of England and Wales. Any disputes relating to these terms shall be subject to the exclusive jurisdiction of the courts of England and Wales.